Certified Revenue Cycle Representative (CRCR) Practice Exam

How are patient reminder calls primarily utilized in a healthcare setting?

1. To confirm future appointment dates

2. To ensure preparation instructions are followed

3. To offer additional services to the patient

4. To collect past due payments

The correct answer is: To ensure preparation instructions are followed

Patient reminder calls are primarily utilized to ensure that patients follow any necessary preparation instructions related to their upcoming appointments. This might include reminders about fasting before a lab test, bringing specific documents, or adhering to certain medication instructions. The primary goal of these calls is to enhance patient compliance with pre-appointment requirements, thereby optimizing the quality of care and minimizing the risk of delays or cancellations. While confirming future appointment dates and collecting past due payments are relevant tasks, they are not the primary focus of reminder calls. Offering additional services may be a secondary objective, but the main purpose remains centered on ensuring that patients are adequately prepared for their visits.