Certified Revenue Cycle Representative (CRCR) Practice Exam

If a patient cannot agree to payment arrangements, what is the next best option?

1. Offer a discount on their total account

2. Refer the patient to a financial advisor

3. Warn the patient that unpaid accounts are placed with collection agencies

4. Encourage the patient to use a credit card for payments

The correct answer is: Warn the patient that unpaid accounts are placed with collection agencies

When a patient is unable to agree to payment arrangements, it is important to communicate the potential consequences of not addressing their account. Informing the patient that unpaid accounts may be placed with collection agencies serves as a necessary notice of the financial ramifications that can occur if their account remains unresolved. This communication is crucial, as it aims to prompt the patient to take action regarding their outstanding balance. This option also emphasizes the importance of financial responsibility while remaining compliant with regulations regarding third-party collections. By making the patient aware of the possible outcomes, it encourages an open dialogue regarding payment options or alternative arrangements that may suit their current financial situation. The other options, while they may offer support or alternatives, do not address the immediate need to convey the seriousness of the unpaid account in the same direct way. For instance, offering discounts might not be feasible and could depend on specific policies, and referring the patient to a financial advisor, while potentially helpful, does not address the urgency of the matter at hand. Additionally, encouraging the use of credit cards may not be a practical solution for every patient and could lead to further financial strain if not managed carefully.