Certified Revenue Cycle Representative (CRCR) Practice Exam

Through what document does a hospital establish compliance standards?

1. Patient Rights Document

2. Code of conduct

3. Hospital Compliance Guide

4. Quality Assurance Protocol

The correct answer is: Code of conduct

The correct answer is the code of conduct. This document serves as a foundational framework that outlines the ethical standards and compliance expectations for all employees within a healthcare organization, including hospitals. It provides guidelines for behavior, clarifies the organization’s commitment to adhering to laws and regulations, and promotes a culture of integrity and accountability. The code of conduct typically includes policies on issues such as conflict of interest, patient privacy, and reporting unethical behavior, which are essential for establishing compliance standards in the healthcare setting. By setting clear expectations for conduct, the code of conduct helps ensure that staff understand their responsibilities to uphold the integrity of the organization and protect both the institution and its patients. Other documents like the patient rights document and the hospital compliance guide certainly relate to compliance, but they focus on different aspects. The patient rights document outlines the rights of patients, whereas the hospital compliance guide typically serves as a resource for navigating compliance processes rather than defining standards directly. The quality assurance protocol is more related to the processes and measures taken to maintain quality care rather than establishing compliance standards.