Certified Revenue Cycle Representative (CRCR) Practice Exam

What should patients be informed about regarding the types of services provided, as per HFMA's best practices?

1. An explanation of why a specific service is not provided

2. The service providers that typically participate in the service

3. A satisfaction survey regarding clinical service providers

4. The price of service to their covering health plan

The correct answer is: The service providers that typically participate in the service

Informing patients about the service providers that typically participate in the service aligns with HFMA's best practices because it fosters transparency and helps patients navigate their options in a healthcare setting. Understanding who delivers their care empowers patients, as they can make informed decisions based on the qualifications and specialties of the providers involved. This knowledge is essential for patients who may want to ensure they are receiving care from qualified professionals who meet their specific needs. Providing this information also builds trust between the healthcare organization and patients, as it demonstrates a commitment to transparency. This trust is crucial in the healthcare environment where patients often feel vulnerable and uncertain about their care and financial responsibilities. While knowing why a specific service is not provided, satisfaction surveys about clinical providers, and pricing information are important aspects of patient education, they are secondary to understanding the roles of the providers themselves in delivering care. Such knowledge directly informs patients about who will be involved in their treatment, which is fundamental to their care experience.